Returns & Refunds
We want you to be happy with your TMTKIDZ order. This page explains how to request a return, what to do if there is a problem with your order and how refunds are handled.
Nothing in this policy affects your statutory rights.
30-Day Returns
We want you to be happy with your TMTKIDZ order, so we offer a 30-day return policy for eligible items.
You have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return under our 30-day policy, your item should be unworn or unused, with tags where applicable, and in its original packaging where reasonably possible. You'll also need your receipt or proof of purchase.
To request a return, contact info@tmtkidz.com before sending anything back so we can provide the correct return instructions.
Our 30-day returns policy is offered in addition to your statutory consumer rights and does not replace or restrict them.
Made-to-Order Products
Many TMTKIDZ products are produced after an order is placed. This helps us reduce unnecessary overproduction.
Being produced after an order is placed does not by itself remove any cancellation or return rights you may have under UK consumer law.
Different rules may apply to products that have been genuinely personalised or made to your individual specifications.
Where an item is personalised or customised specifically for you, this will be made clear before purchase.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives.
If an item is faulty, damaged or you receive the wrong product, contact us as soon as possible at info@tmtkidz.com and include:
-
Your order number
-
A description of the problem
-
Clear photographs where appropriate
We'll review the issue and explain the next steps.
Your statutory rights regarding faulty or misdescribed goods are not affected by this policy.
How to Request a Return
Before returning an item, email:
Include your order number and the item you would like to return.
We'll provide the appropriate return instructions.
Please do not send an item to an address without first following the return instructions provided to you.
Return Delivery Costs
Where you are exercising a change-of-mind cancellation right, you may be responsible for the direct cost of returning the goods unless we tell you otherwise.
If an item is faulty, damaged, incorrect or otherwise requires a remedy under your statutory rights, we'll provide appropriate instructions.
Refunds
Once a returned item has been received and assessed, we'll process any refund that is due.
Where required by applicable consumer law, refunds will include the relevant standard outbound delivery charge.
Refunds will normally be made to the original payment method.
The time taken for a refund to appear after it has been processed can depend on your bank or payment provider.
Exchanges
If you need a different product or size, contact us at info@tmtkidz.com before returning anything so we can advise you on the available options.
Personalised Products
Products that are genuinely personalised or made to your individual specifications may not qualify for change-of-mind cancellation rights.
This does not affect your rights if a personalised product is faulty, damaged, not as described or otherwise does not conform to your legal rights.
Need Help?
For questions about a return, refund or problem with your order, contact:
Please include your order number whenever possible so we can assist you efficiently.