Orders

How do I know my order has been received?

Once your order has been successfully placed, you'll receive an order confirmation by email. Please check your junk or spam folder if you don't see it in your inbox.

Can I change or cancel my order?

Because many TMTKIDZ products are made especially for your order, contact us as soon as possible if you need to request a change or cancellation. Once production or fulfilment has started, we may not be able to make changes.

Delivery

Where does TMTKIDZ deliver?

TMTKIDZ is a UK-based brand. Available delivery destinations and shipping options are shown during checkout based on your delivery address.

How long will my order take?

Many TMTKIDZ products are made to order, so your order may require production time before dispatch. Delivery times can also vary depending on the product and destination.

You'll receive shipping information when your order has been dispatched.

How can I track my order?

When tracking is available, you'll receive tracking information after your order has been dispatched. Use the tracking details provided in your shipping confirmation to follow your delivery.

Returns

Can I return an item?

We want you to be happy with your TMTKIDZ order. Eligible items can be returned in accordance with our Returns Policy.

Items should be unworn, unused and returned in their original condition. Please check our Returns Policy for the applicable return period, exclusions and instructions before sending anything back.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible at info@tmtkidz.com with your order details and information about the problem. If appropriate, include clear photographs so we can investigate.

Products & Sizing

How do I choose the right size?

Check the size information provided on the individual product page before ordering. Sizing and fit can vary between different TMTKIDZ products.

Where available, use the product's size guide and Dimensions & Fit information to help choose the most appropriate size.

Are TMTKIDZ clothes only for children?

TMTKIDZ creates clothing and streetwear for kids, teens and young people. Available sizes vary by product, so always check the individual product page.

What materials are your products made from?

Materials vary between products. Where available, you'll find Materials information on the individual product page.

Always check the garment label for the exact fibre composition and care instructions for the item you receive.

TMTKIDZ

What does “Designed by Kidz” mean?

Young people's creativity and ideas are at the heart of TMTKIDZ.

The brand began with young people's ideas, and we want that creativity, individuality and perspective to continue influencing the TMTKIDZ journey.

That's why we say:

Designed by Kidz. Worn with Confidence.

How can I get involved with TMTKIDZ?

Visit our Community page to learn more about the TMTKIDZ community and future opportunities for young people to share ideas, creativity and inspiration.

Need More Help?

If your question isn't answered here, contact us at info@tmtkidz.com and we'll be happy to help.