Delivery Information
We want to make receiving your TMTKIDZ order as straightforward as possible. Here's what you need to know about processing, dispatch and delivery.
Made Especially for You
Many TMTKIDZ products are made to order rather than produced in unnecessary bulk.
This means your item may need to be produced before it can be dispatched. Production and delivery times can vary depending on the product, destination and time of year.
UK Delivery
Available delivery options and any applicable shipping charges are shown at checkout before you complete your purchase.
Once your order has been dispatched, we'll send you shipping information using the contact details provided with your order.
International Delivery
Where international delivery is available, the options and charges for your destination will be displayed during checkout.
International orders may be subject to local customs duties, taxes or import charges depending on the destination. Where applicable, these charges are the responsibility of the recipient unless stated otherwise during checkout.
Tracking Your Order
When tracking is available for your shipment, you'll receive tracking information after dispatch.
Please allow time for the carrier's tracking system to update after receiving your dispatch notification.
Where Is My Order?
Remember that made-to-order products require production time before dispatch.
If your order appears to be taking longer than expected, first check your order and shipping confirmation emails for the latest information.
If you still need help, contact us at info@tmtkidz.com with your order number.
Incorrect Delivery Details
Please check your delivery address carefully when placing your order.
If you notice an error after ordering, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered production or the fulfilment process.
Need Help?
For questions about your delivery, contact:
Please include your order number so we can help you as quickly as possible.